Target Audience

This programme is designed for all Retail Managers and Assistant Managers who have to provide effective direction to their employees to ensure that sales and profit targets are achieved.

Purpose

This two day programme will enable delegates to develop key skills and attitudes associated with effective store management behaviour.

Programme Content

• What is Management?
• What is Leadership?
• Assertiveness at work including Communications and Listening
• Effective Time Management
• Personal Organisation
• Problem Solving and Decision Making
• Training and Coaching
• Motivation and morale
• Delegation
• Team Working
• Team Building
• Individual Post-Course Action Plans

Methodology

This programme utilises a variety of training methods and will be both practical and participative in content and style.

Outcomes

Delegates will be able to:

• Develop a thorough understanding of the management role
• Analyse work situations in more depth
• Tackle a range of management tasks with more confidence and competence
• Gain objective self-insight with a view to personal development