Target Audience

A four day programme designed for first -line managers who need to employ sound management skills while creating change in their team/organisation.

Purpose

This pragmatic programme explores an understanding of our own behaviour, leadership style and the impact we have on others. From this it develops skills in creativity, making strategic choices , budgeting and managing the resulting change.

Methodology

Delegate discussion, trainer input, self perception questionnaires, case studies and role-play scenarios. Additionally delegates work on a practical 'live' work based issue.

Outcomes

This programme will equip delegates with specific techniques for raising their personal management 'bar'.

Programme Content

Day 1

• Welcome, Introductions, Objectives, Agenda and Ground Rules
• Understanding myself and others
• Communication principles
• Assertiveness
• Management and Leadership
• My Leadership style
• Adopting a Coaching style
• Evening Day 1- Individual and Learning Group session 1

Day 2

• Developing Strategic Insight
• Using the Balanced Business Scorecard
• Seeing the Bigger Picture
• The Financial Perspective-Pricing,Cost Control and Investment
• Competitive Forces and Competitive Strategy
• Developing Competitive Advantage
• Syndicate Case Study with feedback
• Evening Day 2 - Learning Group session 2

Day 3

• High Performance Teams
• Motivation
• Delegation
• Managing Change
• Managing Conflict
• HR issues
• Evening Day 3 - Individual preparation

Day 4

• Self management
• Creative problem solving and decision making
• Case Study
• Picture presentation
• Presentation of people management solutions - incorporating techniques from the course
• Post-Course Action Plan and Course Assessment
• Legacy and evaluation