CUSTOMER MANAGEMENT LEARNING & DEVELOPMENT
PRESENTATION SKILLS - ADVANCED LEVEL
"Perfect your presentation so that you present naturally with confidence"
Target Audience
Any individuals who have to deliver persuasive and powerful presentations internally or externally on a one to one basis, to small groups, to buying panels or to larger audiences.
Purpose
This programme reinforces the learning and development from our Foundation Level and provides delegates with the skills to enable them to present naturally with confidence, credibility and clarity in a variety of everyday business situations.
Programme Content
- Personal Introductions - Benchmark Skills Assessment (on video)
- Physical Delivery Skills - Eye Contact, Body and Vocal Energy (on video)
- Preparation: Audience Analysis, Structure, Evidence, Effective Visuals
- Physical Delivery Skills - Working with Visuals
- Evening Self Study
- One to One Presentation seated
- 7 minute Presentations, standing (on video)
- Working with Handouts
- Making your Point - Meeting Scenario
- Handling Questions (on video)
- Top Tips
- Post-Course Action Plan
- Post-Course Tutor Assessment and Academy Report
Methodology
This course is intense and highly practical - it's not about listening to theory. The coaching is interactive, and selected exercises are taped on video so that delegates can see themselves from the audience's perspective, evaluate their progress, and set themselves personal goals as they progress through the course. This approach ensures that each individual has the opportunity to experiment with, apply, and retain the techniques and skills which will help optimise their performance.
Outcomes
- Delegates learn what an audience sees and hears and then how to control their nerves when presenting, think with greater clarity and deliver a message with confidence and poise.
- Delegates learn and practice techniques which help them overcome normal human inhibitions and so present with sincerity, conviction ad natural dynamism.
- Delegates learn skills which allow them to work effectively with visual support, bring their message alive and maximize eye contact with the audience
- Delegates learn and apply techniques for maximizing control in a pressurized situation and these skills help build and preserve credibility in front of a potentially hostile audience
Venue
The Mill House Hotel, Kingham, Oxfordshire
2006 Dates
7-8 December
2007 Dates
16-17 January | 23-24 May | 11-12 September | 19-20 November
Duration: 2 day residential
Course Fee: £895.00 plus VAT

