CUSTOMER MANAGEMENT LEARNING & DEVELOPMENT
“ Are you looking to maximise the performance and effectiveness of your Sales Managers, Business Account Managers, National Account Managers, National Account Executives and Field Sales team?”
“ Are you looking for a fresh approach on how to manage your commercial relationship with your strategic customers?”
The Kingsway team have designed a Customer Management Academy Learning and Development programme of 15 modules that will fully meet your individual and team training needs, maximise the performance and effectiveness of your sales team and deliver a commercial payback.
All of these modules are available through an open programme or can be delivered ‘off the shelf' with limited tailoring offering a very cost effective training solution.
Alternatively, we can design and deliver a tailored in company solution that takes into full account your corporate culture, your business strategy, your commercial strengths and where there is scope to build on them.
The benefits of the above programme are as follows:-
- The Kingsway Course Director team offer significant blue-chip company experience
- Practical training that works brilliantly and delivers a commercial payback
- Small Groups with opportunities for one to one coaching
- Interactive and highly participative
- Challenging real-life case studies and instant role play
- Post-course action plans completed by delegates prior to departure
- Post-course Tutor Assessment and Academy Report by delegate submitted to their Line Manager
- Access to Course Directors post course by e-mail
- A Kingsway Academy Certificate is awarded to delegates post-course once their Line Manager has recorded the achievement of post-course action plans
- Client Training Review meetings at no additional cost
LIST OF AVAILABLE COURSES
- Business Unit Manager Programme
- Commercial Account Management Strategic Customers
- Account Management - Major Customers
- Category Management Workshop
- Business Finance - Foundation Level
- Account Management - Key Customers
- Management Development Programme
- The Sales Manager Programme
- Training the Trainer
- Advanced Presentation Skills
- Influencing & Negotiation Skills
- Professional Sales and Negotiation Skills
- Influencing and Persuasive Selling Skills
- Sales Skills - Foundation Level
- Telephone Sales Skills
TRAINING VENUE - RESIDENTIAL MODULES
We have chosen the Mill House Hotel, Kingham, Oxfordshire because of it's superior facilities, quality accommodation and high standards of personal service. Click here for more information.
TRAINING VENUE - RESIDENTIAL MODULES
We have chosen the British Shops and Stores Association Limited, Middleton Cheney near Banbury because of it's excellent conference and training facilities. Click here for more information.
For an initial discussion on how we can tailor these services for you contact Alan Pepper using the additional information enquiry form or telephone direct on 01993 831165 or 07779 005408.
