SURVEYS, AUDITS, DIAGNOSTICS AND HEALTH CHECKS
INTERNAL SALES PERFORMANCE
Telesales Department Audit
Stage 1: Analysis
An evaluation of current operating environment, equipment & personnel followed by a brief presentation detailing recommendations aimed at maximising efficiency and improving overall standards of performance.
Stage 2: Plan
Designing a unique telesales development programme, which considers the manager, team leader & operator's needs, in line with the company goals.
Stage 3: Action
Delivering a phased training programme to ensure full understanding & ongoing development of skill sets with all the relevant personnel.
Stage 4: Future
Monitoring & providing feedback of performance following the training, to ensure total commitment to continued improvement and business success.
Who will benefit?
Your company - whose growth & prosperity depend upon the skill & commitment of its sales & service personnel.
Your management team - whose ability to direct, control, motivate & measure operator performance will be enhanced.
Your operators - whose ability to sell & provide optimum levels of service will be greatly improved.
Your customers - who will have their needs dealt with by effective & efficient ambassadors of your company.
For an initial discussion on how we can tailor these services for you contact Alan Pepper using the online enquiry form or telephone direct on 01993 831165 or 07779 005408.
